Would you like help residents with a diverse range of issues from housing to potholes? If you are passionate about helping people fix their problems however small, then this is the role for you.
Job Details
Key responsibilities
Analyse patterns of enquiries and produce reports
Assist surgeries and other meetings and follow up as appropriate
Attend constituency meetings as appropriate
Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members
Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face. Ongoing communication may be required
Draft responses to constituents
Ensure records are kept and information managed confidentially in line with the data protection legislation
Ensure that each case is dealt with promptly, sensitively, confidentially and accurately in accordance with the MP
Gather relevant information to assist with resolving cases
Log all cases; monitor progress and ensure all identified actions are taken
Retain records and information confidentially and in line with the Data Protection Act
There may be a requirement for the role holder to work outside of the normal working hours and travel for work occasionally
Additional responsibilities:
Support the Office Manager with diary management for the MP
Monitor inbound enquiries, social media and press and ensure that immerging issues are flagged and responses drafted
Support the work of the office, as directed by the Office Manager
Closing Date: 12 September 2024
Interview/Start Dates
Application Details
Please submit a CV and Covering Letter to [email protected] by 5pm on Thursday 12 September 2024
Website: https://www.helenadollimore.com/
Job Title: Caseworker
Working For: Helena Dollimore MP (Hastings and Rye)
Location: Hastings
Salary: £21,529 – £34,599
Length of Contract: Fixed Term
