Here at The Advocacy People, we provide high-quality, confidential, independent advocacy services. We support clients in having a voice in how they are cared for, the services they receive and the decisions that are made about their lives.
Advocates work with clients to express their views, wishes and feelings. They help those who are particularly vulnerable and/or excluded deal with issues that are important to them and ensure they have a say in the services they receive.
Support Advocate x 2
Full-time 37 hours per week
Location: Hastings – Hybrid working.
Starting salary: £24,562 per annum
We are looking for two permanent Support Advocates to join our thriving Contact Centre. This small and friendly team works at the heart of the organisation, managing communication from clients and professionals and providing support to colleagues working with vulnerable people across the south of England.
Together with your colleagues, you will be the first point of contact for all incoming communication for The Advocacy People. You will be responsible for handling calls, responding to emails, triaging incoming referrals from both professionals and clients and adding them to our database.
This is a demanding role, and we need you to have a high standard of communication skills. The ability to input data quickly and accurately is essential, as is the ability to remain calm and composed under pressure while also maintaining client confidentiality.
The successful candidate will need to be comfortable using standard IT systems. While experience with Microsoft Office and SharePoint is desirable, it is not essential. However, they should be able to learn new digital tools quickly and work confidently with various software.
As a friendly, helpful individual, we know you’ll go the extra mile to ensure our clients are always happy with the service provided. You will need to be a strong team player who is flexible and willing to learn new processes. You must also be a clear communicator who can remain calm in stressful situations and deal with very complex issues in a dignified and sensitive manner.
This position is subject to a standard DBS and Eligibility to Work checks.
All invited applicants will need to provide evidence (photographic, where possible) of their eligibility to work in the UK at their interview. New employee start dates will only be confirmed once relevant checks have been completed and satisfactory references received.
Closing Date: 19th May
Interview date: Tbc
Interview venue: Tbc: Hastings Town Hall or via Microsoft Teams
If you would like to discuss the role further, please get in touch with Steve or Sharon at [email protected] or Tel: 0330 440 9000
Application forms, Job descriptions and relevant policies and guidance are available at https://www.theadvocacypeople.org.uk/job-vacancies
