At The Advocacy People we provide high quality, confidential, independent advocacy services, supporting clients in having a voice in the way they are cared for, the services they receive and decisions that are made about their lives.
Advocates work with clients to express their views, wishes and feelings, helping those who are particularly vulnerable and/or excluded to deal with issues which are important to them, ensuring they have a say in the services they receive.
We are looking for two permanent Support Advocates to join our Contact Centre; a small and friendly team working at the heart of the organisation. Managing communication from clients and professionals and providing support to colleagues working with vulnerable people across the south of England.
As part of the team, you will be the first point of contact for all incoming communication for The Advocacy People, responsible for handling calls, responding to emails, and triaging incoming referrals from both professionals and clients and adding them to our data base.
This is a demanding role and therefore a high standard of communication skills is needed. The ability to input data quickly and accurately is essential as is the ability to remain calm and composed under pressure whilst also maintaining client confidentiality.
A friendly, helpful individual, you will go that extra mile to ensure our clients are always happy with the service provided. You will need to be a strong team player who is flexible and willing to learn new processes. A clear communicator with the ability to remain calm in stressful situations, while dealing with very complex issues in a dignified and sensitive manner is essential.
This position is subject to a standard DBS and Eligibility to Work checks.
All invited applicants will need to provide evidence (photographic where possible) of their eligibility to work in the UK at their interview. New employee start dates will only be confirmed once relevant checks have been completed and satisfactory references received.
2 x Full time 37 hours per week
Location: Hastings – Office based
Salary: £17,364 - £20,765 per annum (pro rata) subject to review via progression framework.
27 days Annual leave per annum + Bank Holidays (pro rata)
Generous Employee Benefits Package – https://www.theadvocacypeople.org.uk/job-vacancies
Closing Date: 9am Monday 26th July 2021
Interview date: Thursday 29th July - tbc
Interview venue: Tbc: Hastings Town Hall or via Microsoft Teams
If you would like to discuss the role further, please contact Jess Sugden at: [email protected] or tel: 0330 440 9000
Application forms, Job descriptions and relevant policies and guidance are available at https://www.theadvocacypeople.org.uk/job-vacancies
The Advocacy People values equality and diversity and welcomes applications from all sections of the community, particularly BAME and other under-represented groups.
Registered charity no.: 1080679.
NB: The Advocacy People Reserves the right to bring forward the closing date if it believes sufficient applications are received to make an appointment.
