Are you keen to help people struggling in your community? Are you looking for an interesting role in a new field?
HEART is looking for a competent, part-time Desk Advisor/Volunteer Coordinator to join our team.
The role of Desk Advisor will see you work with our team for three months at our new Community Infohub at Hastings Town Hall. Full training will be given, enabling you to provide advice, guidance to people seeking help with a range of challenges and make referrals to other agencies where more expert assistance is required.
During this period, you will also be trained as a Volunteer Coordinator, leading on a new programme reaching out to people in Hastings & St.Leonards to decrease health inequalities. In this role, you will mainly be responsible for recruiting and managing the volunteers for the programme, delegating tasks to volunteers, hosting feedback sessions, and arranging training and other support for volunteers to do their tasks well.
Duties & Responsibilities – Desk Advisor
Work as part of the team staffing the Community Infohub, providing advice and support to people seeking help
Make referrals to partner organisations where more expert assistance is required
Make appointments for people requesting NHS health checks or Health Coaching
Manage a rota of HEART volunteers to meet and greet visitors
Record data on enquiry numbers, type and actions on our database
Liaise with partner organisations over issues arising
Duties & Responsibilities – Volunteer Co-ordinator
Recruit volunteer ‘Connectors’ to reach out to people in the community to reduce health inequalities
Overseeing processes to arrange DBS checks for volunteers
Arrange volunteer training to enable safe & effective working
Liaise with Primary Care Social Prescribers to co-ordinate activities
Managing regular feedback session for volunteers
Tracking & keeping records of volunteer activity
Assist in managing HEART’s live jobs board for delegation of additional volunteer tasks
Requirements
Good communication and interpersonal skills
Team management experience
Competence in computer technology
Good organisational skills
Access to & familiarity with use of home personal computer
Familiarity with online meeting software
Daytime availability
Preferred skills
Experience in managing databases
Experience in Volunteer Coordination from a previous role
Hours
The Desk Advisor role will remunerate 2.5 days’ work each week (18hrs), on Thursdays, Fridays and Saturdays. This work will continue for the duration of the Infohub pilot project period of 3 months.
Following the conclusion of the Infohub project, the Volunteer Coordinator will then remunerate 2.5 days’ work each week, on days agreed in advance between the candidate and HEART. This work will continue for a further 9 months.
Term
This role is currently funded for 12 months. If additional funding becomes available, the term may be increased by mutual agreement.
Rate
Remuneration is set at £1175 pcm, to be paid monthly, by invoice, in arrears. You will be responsible for arranging your own tax and national insurance.
Please note, all applications must be submitted to HEART by 5pm on Wednesday 28th of September.
To apply head to: https://hastingsheart.com/job-opp
